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Manager, Benefit Technology Implementation (Hybrid/Remote Opportunity Available) Management Experience Required

Alera Group

This is a Contract position in Bunker Hill, WV posted September 23, 2022.

GCG Financial, LLC is seeking a top-performing benefits technology leader to serve as a Manager, Benefit Technology Implementation to our Employee Benefits team.

This person must excel in providing the best-in-class benefits technology service and team leadership to our team and clients while working collaboratively with Account Executives, Benefit Consultants, and client service team members enterprise wide.

As a Manager of Benefit Technology Implementation, you will be an integral part of the employee benefits technology team, leading a team to ensure a successful client experience for client implementations.

This role will be hands on as an individual contributor and leading a team.

The position will focus on client implementations.

· Lead a team that delivers an exceptional client implementation experience
· Ensure client needs are met on time with high quality
· Oversee execution of client communications and ensure responsiveness and quality of response are exceptional to deliver a consistent client experience
· Report monthly on team performance, feedback, and discuss initiatives with leadership and regional stakeholders
· Train internal teams on new processes and/or functionalities that impact overall operations
· Lead implementation strategy in support of enterprise shared services
· Conduct capacity planning and oversee implementation pipeline including distribution of implementation projects and additional departmental project support
· Report on key performance metrics for team and individuals; proactively identify improvements in processes or performance
· Review and generate monthly invoices
· Provide new client implementation support
· Serve as systems subject matter for clients and internal team requests and ad-hoc trainings
· Test client sites to ensure proper functionality and quality
· Ensure all processes adhere to HIPAA Compliance and all related compliance procedures
· Identify and resolve client setup issues with the implementation team, clients and internal stakeholders
· Import data into our systems as needed
· Prepare employee and employer communications
· Triage client concerns and/or questions (email and voicemail) and provide next response tim
· Audit system data from various sources; produce reports providing summary and details surrounding the audits
· Resolve data discrepancies between systems and external vendors: insurance carriers, Third Party Administrators, and payroll/HRIS systems
· Assist with ad hoc client requests
· Lead team projects as needed
· Work with internal departments and teams to ensure cohesiveness and timeliness of service execution
· Take an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience Qualifications
· Proficiency in Excel is required
· Bachelor’s degree or equivalent education and experience
· Minimum 4 years of professional client facing experience in employee benefits
· Minimum 2 years of in a supervisory or project management role
· Experience with benefit administration/HRIS systems or related platform preferred
· Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
· High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
· Strong troubleshooting skills for supporting web-based applications
· Must possess a passion for teamwork, client service and reaching business results through problem solving
· Reliable transportation required for travel within the Chicagoland metropolitan area for in office meetings in Deerfield, IL, Chicago, IL and Downers Grove, IL
· May require travel (less than 10%) Equal Opportunity Employment We’re an equal opportunity employer .

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you’re a California resident, please read the California Consumer Privacy Act prior to applying.