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Case Manager

Greater Wheeling Coalition for the Homeless

This is a Full-time position in Wheeling, WV posted November 26, 2021.

About us

Greater Wheeling Coalition for the Homeless is a small business in Wheeling, WV 26003.

We are fun and engaging.

Our work environment includes:
Wellness programs
Growth opportunities
The Greater Wheeling Coalition for the Homeless

Job Description

Housing Focused-Case Manager

Date: October 2020

Reports to: Executive Director

Supervises: N/A

Purpose: To implement and evaluate components of each of the Coalition’s programs related to the delivery of direct service to the homeless and concerning specified criteria.

The Case Manager interfaces with clients relative to their program participation and the assessment process.


(The following is intended to beillustrative, not all-inclusive)
Coordinate activities of the programs, carrying out program goals and sub-functions
Perform individual and family assessments to begin the transition from homeless to independence by identifying specific needs and conditions of the household
Provide specialized services on an individual basis or in groups to foster housing stability and personal growth.

Services include, but are not limited to: becoming a SOAR trained representative; providing job readiness; life skills development; developing a plan for health and wellness; financial management; housing advocacy; facilitating information and referral; and offer linkage to all mainstream resources
Collaborate with the Community Engagement Program and the Specialists as well as other specialized positions to carry out and coordinate services in that program
Monitor clients in a comprehensive follow-up program to ensure self-sufficiency and success
Advise clients on self-improvement plans and regularly evaluate progress toward established goals through personal contact, either through home visits or in the office.

The mechanism to develop the plan is the individualized service plan (ISP).

The client and the Case Manager must develop, implement, and regularly revise program-specific individualized service plans (ISP) that should focus on:

creating a fast track to ending homelessness through housing
furnishing immediate linkage to agency-based services
referrals to all external services and supports identified in the service plan to support matching services requirements and sustain the client
providing advocacy to ensure continuity and integration of services
monitoring and documenting progress with a minimum of monthly contact
aiding with the access of crisis support services with crisis intervention
helping with the development of a budget to be reviewed/revised monthly
developing problem-solving skills and coping techniques
assisting with transportation to related service needs
securing and maintaining income as quickly as possible

Establish and maintain a database of housing options for the clients, which includes establishing rapport with housing providers/landlords and communicating the goals of the programs and the organization with the necessary parties
Participate in a three-pronged approach toward outreach: client-focused street canvass, landlord and community partnership formation
Review, maintain and implement all appropriate program service policies and procedures.

Keep informed of applicable regulations and guidelines for the programs and adequately document those changes in the organization’s programming manuals.

Implement regulations and notices from governmental and regulatory agencies and submit such in a (written) timely manner to the Executive Director
Assist in the establishment of program goals, objectives, and outcomes for review and approval.

Continue monthly to report on outcomes to the Executive Director
Assist with the sustainability of the organization and programs by providing programmatic information consisting of, but not limited to: data reports, success stories, trend analysis, community developments, and resources
Assist in the coordination of work activities for all programs within the Coalition or outside agencies to prevent delays in actions required or to improve services to clients or agency operations, including full participation with the case management team, Centralized Intake and Assessment, front desk coverage, and other relevant assignments
Work efficiently with other personnel to ensure the seamless delivery of service, maintain quality programming, reflect the mission of the organization, and support leadership
Work under the supervision and authorization of the Executive Director to provide task supervision for volunteers, interns, and new staff
Maintain confidentiality of client information, processes, and data, which would be damaging if not adequately safeguarded
Provide information, referral, and follow-up to local service providers to ensure that program participants are linked to appropriate supportive services to achieve self-sufficiency
Develop linkage with outside agencies to allow our clients to participate in training workshops in various disciplines such as homemaking skills, credit counseling and budgeting, educational and job opportunities, nutrition, parenting, health care, child care, support services, homebuyer education, and entrepreneurial business development
Complete regular reports on program status, track aggregate data on program achievements, and prepare annual reports for submission to funding sources and supervisor, as requested
Coordinate with all federal, state, and local governmental agencies to carry out the program goals
Fully utilize the Homeless Management Information System (HMIS) according to all policies and procedures.

Utilization involves, in part: conducting Centralized Intake and Assessment in a point in time fashion, entering updated data at each session, running reports, using all agency assigned assessment tools, and communicating issues to the designated staff
Participate in mandatory organizational activities, training, and meetings as assigned, such as staff meetings, fundraising, street outreach, Point In Time Count, Continuum of Care activities, and group client meetings
Complete all necessary reporting, documentation, and record-keeping
Conduct research, assemble and analyze data and information
Work with diverse groups of people, reflecting professionalism
Complete special projects, as assigned
Apply a working knowledge of computer software, typing, databases, emails, and on-line activities
Perform other duties, as assigned, within the job classification

Education Level

Prefer a WV Board of Social Work Licensure OR proof of substantial and exemplary work in the field

Experience in Related Field

Experience in addressing the needs of homeless or marginalized families or individuals

Knowledge, Abilities, and Attributes
Ability to work with a diverse group of people and speak to various audiences, both individually and in groups.

May include organizing and presenting workshops, public presentations, and individual presentations
Develop and utilized a working knowledge of existing support services for homeless/low-income families
Provide research, assemble data, and analyze results
Work harmoniously with all agency personnel in a team-driven atmosphere
Willingness to interact with clients in residential and office settings
Transport clients and travel for business, as necessary, in an owned and insured vehicle
Advocate for clients to a variety of audiences to enable them to become self-sufficient
Reflect the philosophic principals required to provide services to those in poverty and afflicted with addiction and mental health conditions, including severe trauma
Maintain a high degree of personal flexibility to accommodate changing regulations and policies
Motivate, maintain and monitor a diverse and demanding caseload
Capability to multi-task assignments at a fast pace while maintaining a calm demeanor
Dependable daily and punctual
Maintain confidentiality of client information, agency processes, and all data
Work as a team member in an environment which fosters input and critical thinking in solving social issues funded through the governmental and public sector
Accept constructive criticism as a necessary stage of professional growth
Proven ability to perform duties with minimal supervision and no clerical support, reflecting attributes of an independent worker and self-starter
Fluency in spoken and written English with excellent grammar
Highly organized and precise on every level
Skillful at making applicants, participants, and the community comfortable with participating in the programs and possess the ability to generate enthusiasm among all
Ability to maintain confidentiality in all assignments; work harmoniously with other agency personnel; be flexible and perform work under time pressure; handle multiple deadlines and tasks simultaneously
Possess strong applied mathematical skills: real numbers, fractions, percentages, ratios and compile, compute and present statistical information
Competency in operating all office equipment: computers, printers, scanner, fax, and multi-line telephone with a hands-free device
Working Conditions
Work in an office and/or residential environment in all weather conditions (hot, cold, humid, dry, wet)
Travel about the state to attend meetings and loca