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Patient Access Representative

Albany Medical Center

This is a Contract position in Ashton, WV posted September 26, 2022.

Department/Unit:RegistrationWork Shift:Day (United States of America)The Patient Access Representative is responsible for the capture of demographic and insurance information either by telephone or patient facing.

Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered.

Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services.Essential Duties and Responsibilities Responsible for creating encounters in ADT representing service patient is receiving Responsible to discern demographic and insurance information to ensure and accurate registration Responsible to interpret information received from Insurance Payer regarding patients eligibility and financial responsibility Responsible to discuss financial obligation of patient and collect via cash, credit card or check Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly Responsible for scanning or managing online form template to maintain the Electronic Health Record Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration.

Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow.Qualifications High School Graduate
– required Associate’s Degree relevant area of study
– preferred 1-3 years Hospital or Physician office experience
– preferred Computer skills (High proficiency) Proven customer service skill with ability to exceed expectations Ability to multi-task in stressful and high patient volume unit Ability to learn in classroom setting; utilizing resources Ability to remain composed under pressure Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethicThank you for your interest in Albany MedPlease be aware for the safety and security of our colleagues and patients all new employees are required to successfully complete all applicable federal, State and institutionally mandated pre-employment screening requirements including: Relevant Background Check(s) Drug Screen PPD / Tuberculosis Test Reference Check Applicable vaccinationsAlbany Med is an equal opportunity employer.This role may require access to information considered sensitive to Albany Med, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

Workforce members are expected to ensure that:Access to information is based on a need to know and is the minimum necessary to properly perform assigned duties.

Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.

Reasonable efforts, consistent with Albany Med policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.