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Systems Analyst III

Ace Info Solutions, LLC

This is a Full-time position in Kearneysville, WV posted November 29, 2021.

The United States Coast Guard (USCG) Command, Control Communication, Computers, Cyber and Intelligence Service Center (C5ISC) Kearneysville Core Technology Services (CTS) II Contract has an opening for a Systems Analyst to join the Service Management Team.

Remote options available! The Service Management Team supports IT infrastructure engineering and operations efforts across CTS, including:

  • Holistic management of IT infrastructure capacity that includes processes and technology
  • Report and dashboard creation and support for Key performance indicators (KPI) and metrics
  • Report and dashboard creation and support for Capacity Management
  • Business Analysis
  • Onboarding of new business systems
  • End user support for CTS service offerings
  • Issue escalation in coordination with technical and management staff
  • Design and testing of services offered via the CTS Service Catalog
  • Standard template/process creation and maintenance
  • Security compliance tracking and reporting
  • Security assessment and audit analysis and support
  • Comprehensive OS STIG posture for 100% of currently supported servers through creation of STIG Checklists and Scorecards
  • Creation and updates of technical specifications and business documentation
  • Configuration and release management

Duties & Responsibilities

Responsibilities include, but are not limited to:

  • Serve as Quality Assurance POC for the contract.
  • Complete internal audits to ensure adherence to processes and contract deliverables.
  • Report on KPI and capacity management performance against service targets.
  • Monitor ticket queue and assist customers as needed.
  • Work closely with AORs to coordinate activities, such as server moves and renames.
  • Assist in creating formal reports documenting efforts required, as well as conclusions and recommendations for supporting capacity management, system onboarding, and procurement decisions.
  • Respond to customer and management data calls.
  • Work with external customers to answer questions and provide guidance.
  • Create, manage and review documentation.
  • Ensure adherence to CM processes and reporting standards.
  • Ensure adherence to Project Management and CCB guidelines.
  • Provide input for process improvement and standardization.
  • Attend management meetings, prepare minutes, and track action items.
  • Prepare and publish monthly progress reports.
  • Conduct After Action, Performance Action, and Corrective Action Reviews to determine areas for improvement.


  • Bachelor’s Degree or equivalent work experience
  • Security + Certification or ability to obtain within 3 months of start date
  • Strong computer skills and the ability to create high-value deliverables
  • Effective communication skills (oral and written)
  • Strong interpersonal skills and ability to work within a team environment
  • Self starter who can think ahead
  • Work hours are consistent but occasional ad hoc requirements necessitate flexible hours
  • Proficiency with the MS Office tool suite
  • Proficiency in spreadsheet data manipulation and presentation building
  • Strong customer service and consultation skills

Recommended Knowledge, Skills, and Abilities

  • Familiarity with cloud computing, SAN, backups, and networking
  • Strong analytical skills
  • Strong oral and written communication skills
  • Familiarity with hardware and software procurements, including maintenance and licensing of those items
  • Familiarity with ITIL v3 Framework
  • Existing knowledge of USCG Business and Support systems is highly desirable.

Additional Requirement:


Citizenship is required for the position.

Applicants must successfully complete the security application process with the intent of gaining a government granted security clearance AND receive a minimum Interim clearance, prior to starting.


Due to our contractual requirements, to be eligible for this role, you must be fully vaccinated against COVID-19 at time of hire.

Company Description

We are a trusted government partner that blends deep domain expertise with advanced technologies to help our customers solve complex problems that improve, protect, and save lives.

As a rapidly growing company, we combine entrepreneurial spirit, customer focus, and an outcomes-based approach to support agency missions in health IT, life sciences, public safety, and grants management.

The Dovel Family of Companies offers employees an opportunity to advance beyond a specific role or contract, we offer a path to develop an enriching career. We believe in empowering a culture of innovation, customer success, and employee growth.

What you’ll get…

  • Time Off!

    Flexible schedules and company paid holidays allow you to take the time you need.

  • Investment in YOU!

    401(K) company contributions are yours to keep with no waiting period.

  • Choices!

    Unique healthcare plans to choose from with options like fertility and orthodontia benefits.

  • Discovery!

    With our tuition assistance and training programs, we support your career advancement.

  • Tax Savings!

    Enroll in pre-tax Health or Dependent Care Flexible Spending, HSA with company contributions, parking, and/or transit commuter benefits.

  • Support!

    Working parents and busy professionals – we’ve got you covered with a supportive culture, confidential Employee Assistance Program, and membership to

  • Perks!

    Employee discounts, peer recognition programs, company-wide wellness challenges, and fun community events.

  • A Voice!

    A unique culture where you can influence decisions and have your voice heard.

We are an Equal Opportunity Employer with a commitment to diversity.

All individuals, regardless of personal characteristics, are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability, or veteran status.

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