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Guest Service (Ticket Agent)

Snowshoe Mountain Resort

This is a Full-time position in Fairmont, WV posted September 19, 2022.

Please note, this position is located at Snowshoe Mountain Resort in Snowshoe, West Virginia

Full Time – Seasonal:This position qualifies for perks including free season pass, free rentals, discounted lift tickets, discounts across our mountain and across our industry!


Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.


Our organizational values describe our shared beliefs, the principles important to our organization; how we want to treat each other and our guests.

Integrity Performance Environment Fun Collaboration

Be in the middle of it all as an on-site ticket & activity sales agent. The Depot and On Mountain Sales locations are the hubs for guest information and product sales, including lift tickets, season passes, adventure activities, event ticket, and more. Youll work in a fast-paced, team environment with insight into all areas of the resort. Help us guide our guests through their trip like the Swiss army knife of resort knowledge youll be.

  • Sell lift tickets, activities, and other resort products through multiple sales systems.
  • Provide exceptional guest service through knowledgeable and positive interactions with our guests.
  • Guide our guests through their vacation experience by making recommendations for products, amenities, or providing other resort information.
  • Assist with maintaining welcoming atmosphere for guests, including the exterior & interior appearance of our On Mountain Sales locations.
  • Assist with opening & closing procedures, including verified money drops.
  • Assist with ensuring proper inventory & supply levels.
  • Participate in pre-shift, department, and resort meetings as necessary.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.



Education: High School or Equivalent

Experience: Resort and sales experience or one year of related work experience


  • Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box.
  • Demonstrates true passion for the job, the resort, and the company overall.


  • Communicates clearly and appropriately – both orally and in writing.
  • Responds to questions or requests in a timely manner.
  • All communication is down home and strives to improve upon a high level of guest service in a friendly manner.


  • Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests expectations.


  • Adapts and is flexible to changing business circumstances across a season.

Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Drivers Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Drivers Standards Policy; if you have not please contact your Risk/Safety or HR/EE Department.

This position may be required to work evenings, weekends and holidays.

Office Environment:

  • Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer



      Job Industries

      • Hotel & Hospitality