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Concierge

Harmony Senior Services

This is a Full-time position in Charleston, WV posted November 26, 2021.

STATEMENT OF JOB:

The concierge/receptionist performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appropriate party, and taking accurate messages.

Monitors walkie-talkie, door security system and fire panel as needed.

Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies.

Responsibilities include but are not limited to:

Policies/Procedures/Administration
Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner
Fills out and logs service request forms for residents and/or staff
Monitors and greets visitors to the community
Keeps front desk and lobby area clean and neat at all times
Sells meal tickets and accounts for by payroll deduction or personal check
Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure
Attends in-services and staff meetings as required
Completes all other duties as assigned
Requirements:

Residents
Assists with coordinating van schedule for residents
Follows confidentiality policies regarding release of resident information
Staff
Performs supportive office functions for all departments including filing, typing, and making copies
Requirements:
Must possess a high school diploma or GED
Must be considerate, neat, well groomed and professional in appearance.

Must dress in a professional manner
Must have experience in Administration functions
Must answer phones in a polite and professional manner
Must be organized, and able to work well with others as part of a team
Must be polite and considerate to residents, visitors, co-workers and management team
Must be able to effectively communicate both verbally and in writing
Must be able to sit for extended periods of time
Must be able to function effectively in a busy environment and be able to multi-task
Must be willing to work a flexible schedule that includes weekends and holidays
Must attend all required in-services and staff meetings