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Front Desk Associates – Hotel Clerk – Full-Time – AM/PM Shifts

Dawson Inn & Suites

This is a Contract position in Meadow Bridge, WV posted November 29, 2021.

Dawson Inn & Suites is a small boutique hotel. We offer our guest great friendly customer service in a cozy unique setting. We are looking for a Front Desk Associate to serve as our guests’ first impression of the hotel and manage all aspects of their accommodation. Front Desk Associate responsibilities include the following: registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a skill for customer service and meeting new people, we’d like to meet you.

Responsibilities

  • Welcome guests upon their arrival and assign rooms
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with hotel housekeeping staff to ensure all rooms are clean, tidy and ready to accommodate guests’ needs
  • Maintain updated records of bookings and payments
  • Light cleaning in the front lobby area
  • Set up and cleanup of breakfast area

Qualifications/Skills

  • Customer service background
  • Excellent communication and organizational skills

Shifts – First Shift (7:00 am – 3:00 pm), Second Shift (3:00 pm – 11:00 pm), Third Shift (11:00 pm – 7:00 am)

The right candidate must have customer service experience and provide references.

Hourly pay rate based on experience.

Job Type: Full-time

Pay: From $11.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

COVID-19 considerations:
More frequent cleaning and sanitizing. Access to hand sanitizer throughout the workplace. Fewer people on-site. New limits on the number of people allowed to gather in rooms, conference rooms and communal areas at one time (no more than 10 people).

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: One location