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Service Desk Agent/Customer Support

Coforge

This is a Contract position in Cross Lanes, WV posted November 30, 2021.

We at Coforge have an urgent need for IT Service Desk Agents to be based out of Cross Lanes, WV. If interested, please feel free to reach me at 848-248-0582(M).

About us:

Coforge is a leading global IT solutions organization. We have a presence in 34 sales offices and 17 delivery centers, and 6 data centers and constantly seeks to find new yet simple ways to add value to our clients. At Coforge, we give you the right opportunity and help you achieve your career goals. Coforge is committed to offering exceptional benefits to you and your family, these benefits include medical, vision, dental, 401K, short term, and long-term disability. We partner with and support global leaders and Fortune 500 companies.

Job Responsibilities:

Candidates will provide Level 2 support to the client. They should be able to identify issues and escalate issues when necessary, resolve end-user incidents and process requests upon first contact via Phone, Email and Chat, escalate user issues to appropriate resources when necessary. Additionally they would be performing software, hardware and basic network troubleshooting, document user issues and troubleshooting steps and maintain technical documentation.

Job Type: Full-time

Pay: Up to $14.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Work Location: One location