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Customer Service Representative

Zaktos

This is a Full-time position in Kenova, WV posted September 21, 2022.

Zaktos is a designing company that focuses on creating a unique experience for every client and making their dreams a reality. We work on both interior and exterior, commercial and residential. Our mission is to make our clients’ vision become a reality.

The main responsibility of our Customer Service Representative is to provide an exceptional customer service experience in a timely manner and provide resolution to our clients inquiries and concerns as well as work alongside them to create a personalized experience. Our goal is to ensure excellent service standards while maintaining high customer satisfaction. This position offers an opportunity to grow and establish a career from within. We are looking for someone that has creativity, passion and likes to interact with people. A variety of shifts are available for this position.

Basic qualifications:

  • Availability to work from home and/or in person
  • Industry experience is a plus but not a requirement, we provided training
  • High school diploma
  • Bilingual is a plus

Job Requirements:

Responsibilities:

  • Provide a personalized experience for every single client through product expertise and outstanding service
  • Have a thorough understanding of our products and services
  • Helping clients design custom solutions to fit their specific needs
  • Keep records of customer interactions, process customer accounts and file documents
  • Manage all phases of the client experience from initial contact through product delivery
  • Represent our brand through communication, personal appearance and professionalism
  • Build sustainable relationships of trust with clients through open and interactive communication

Associated topics: call center associate, coordinator, customer care representative, customer care specialist, customer service specialist, intern, internship, phone, service representative, technical assistant